November 28, 2018

FAQ

How long is the show?

Our shows usually run from 8pm and finish around 10.30pm, but please check the listing when you book. This may differ for different gigs and venues. The bar generally opens at 7pm.

Do you have a bar?

We have a CASH ONLY bar at all our events. Drinks and food not purchased on the premises cannot be consumed.

Is food available?

Our bar offers a selection of snacks. Food is only available if specifically mentioned for a particular gig.

Can I get a refund if I am unable to come?

Tickets are strictly non-refundable however we are able to transfer the value of your ticket minus the booking fee, to another available date. Please let us know at least 72 hours in advance. Email info@hatsoffcomedy.co.uk.

If a gig says SOLD OUT can I still get tickets?

Unfortunately if a gig says that we a sold out then there are no guaranteed tickets left. If you wish you can come to the door on the night as we may have cancellations and will be able to get you in. However, we cannot guarantee this.

How do I collect my online ticket?

Please bring the long reference number issued when booking tickets through www.wegottickets.co.uk. On booking you would have received an email confirmation with this information.

Is there a booking fee?

Tickets purchased on line are subject to a £2.00 booking fee per ticket. Tickets can be purchased directly by emailing info@hatsoffcomedy.co.uk  with no booking fee. Tickets are issued with cash only on collection.

Is there a discount for group bookings?

No. No matter how large the group we are unable to offer discounts at this time/

Can you choose your seats?

Seats at all our gigs are strictly on a first come first served basis. So if there is somewhere you particularly want to sit then we suggest you come early. Doors for most of our shows open at 7pm. Please check the listing when you book.

Can I arrange for my group to sit together?

We have 100 seats at our main venue The Jubilee Centre. To ensure you sit together we recommend coming as early as possible. We insist on all customers being seated during the show (you can of course nip to the toilet) so sometimes groups must be split up to take seats while the show is in progress.

Will acts listed for an event ever change?

Acts are always subject to change but we will always ensure we book the best acts from the comedy circuit.

Is there a door policy?

We cannot admit anyone under 18 years of age due to our license conditions and we reserve the right to refuse admission . In these circumstances we will not refund tickets.

Is there a dress code?

No. Although if your outfit stops other people enjoying the show (large hat etc) we will ask you to remove the items.

Is there parking at your venues?

Specific parking is not available. If you are driving to the event we suggest you use one of the many car parks in and around St Albans. More information on parking

Is there disabled access?

Our Jubilee Centre venue has disabled access and we are able to offer parking with prior arrangement. Please contact us at info@hatsoffcomedy.co.uk if you have any specific requirements and we will do our very best to help.

Is heckling allowed?

We do not like it when people heckle.  It can become annoying to other members of the audience if it is persistent. If an audience member consistently interrupts an act or is racist or offensive in anyway they will be politely asked to stop.

Can I come to a show for my stag/hen party?

Of course. All we ask is you respect other members of the audience and you have fun. A comedy night is an excellent night out for a group.